Opencast is an open source technology built by a community of innovators worldwide. Leveraging Opencast as your video capture solution gives you access to a community of users and enables you to collaborate with some of the brightest minds in the space. New features are continuously deployed and community members benefit from the learnings of their peers.
Community developed Software
Opencast is developed by universities to efficiently manage academic video. The actual development process is driven by committers, with contributors, institutional leads, the community, and the Opencast Board providing direction and support.Major releases come out twice a year, one over the summer and one in winter to coincide with subsequent semesters; additional maintenance releases increasing stability are coming out frequently.
Typically the last 2 major releases will be maintained, but there may be exceptions, if volunteers within the community port back bug fixes to older releases, as they still use an older version.
The community provides support to new adopters and savvy users on a number of responsive and helpful mailing lists and an IRC channel for instant hints and solutions to problems that users might encounter. Additional to this, there are commercial partners offering support services.
As Opencast is open source software, there are several institutional branches with adaptations of Opencast to their needs. Several of these branches are publicly available, so that other institutions would be able to re-use these changes, if they fit their needs.
Getting Matterhorn Support
Trying to install and use Opencast, but running into problems? Below are the recommended mechanisms for getting help:
- Search the mailing list archives of the Opencast users list to see if someone else has already gotten support for the same issue.
- Join the Opencast-Users group and submit a post to firstname.lastname@example.org – subscription is required.
- Log into #opencast on IRC and ask for help; More details here.
- Submit your support request or bug report in JIRA (“Create”)